Mimocho

Orders & Shipping

What are my shipping options and costs?

We offer several shipping methods, including standard and expedited services. Shipping costs are calculated at checkout based on your location, the selected service, and the total weight of your order. You can view all available options and their respective costs before completing your purchase.

How long will it take to receive my order?

Processing time is 1-3 business days. Delivery time depends on your location and chosen shipping method. Standard shipping typically takes 5-10 business days, while expedited options can deliver within 2-5 business days. You will receive a tracking number via email once your order ships.

Do you ship internationally?

Yes, we ship to many countries worldwide. International shipping rates and delivery times vary significantly by destination. Please note that customers are responsible for any applicable customs duties, taxes, or import fees imposed by their country.

Can I modify or cancel my order after placing it?

We process orders quickly to ensure fast delivery. If you need to change or cancel your order, please contact us immediately at [email protected] with your order number. We will try our best to accommodate your request if the order has not yet entered the fulfillment process.

Returns & Exchanges

What is your return and exchange policy?

We accept returns and exchanges for most unused and unopened items in their original packaging within 30 days of delivery. For hygiene and quality reasons, certain products like opened ink cartridges or personalized stationery may not be eligible. Please initiate your return through our support email.

How do I start a return or exchange?

To initiate a return or exchange, please email our customer support team at [email protected] with your order number and reason for the return. We will provide you with detailed instructions and a return authorization if applicable.

When will I receive my refund?

Refunds are processed to the original payment method once we receive and inspect the returned item. Please allow 5-10 business days for the refund to appear in your account after we have processed it.

Products & Care

How should I care for my fountain pen or art supplies?

Proper care ensures longevity. For fountain pens, we recommend regular cleaning with lukewarm water. For fine art supplies like brushes and paints, please follow the manufacturer's instructions on the packaging. Detailed care guides for major product categories are available on individual product pages.

Do you offer product warranties?

Many of our writing instruments and desk accessories come with a manufacturer's warranty. Warranty terms vary by brand and product. Please refer to the documentation included with your product or the brand's official website for specific warranty information.

Are your papers and journals acid-free?

We carefully select our paper products. Most of our journals and art papers are marked as acid-free or archival quality on their product descriptions. This information is always specified in the product details section on the item's page.

Payment & Security

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and other secure digital payment methods depending on your region. All transactions are encrypted and processed through a secure payment gateway.

Is my payment information secure?

Absolutely. We use industry-standard SSL (Secure Socket Layer) encryption to protect your personal and payment information. We do not store your full credit card details on our servers.

Contact & Support

How can I get help with an issue not covered here?

Our dedicated customer support team is here to assist you. For any questions, concerns, or specific issues, please reach out to us via email at [email protected]. We strive to respond to all inquiries within 24-48 business hours.

Faq